We want our customers to be completely satisfied with their purchase and with our services. We understand that online shopping can be tricky and we want to help you find the correct order. We stand behind our products and quality and want to make sure you find your perfect suit.
Please fill in the return/exchange form that you receive with your order. If there is anything wrong then please contact us at firstname.lastname@example.org, so we can help you figure it out. You are responsible for the postage of your package and we are not responsible if a return package gets lost. The items must be returned and posted within 14 days of receiving the items to action an exchange, receive a store purchase or a refund.
Please keep in mind that we are a small local business and that we value each and every order. A lot of love, work and dedication goes into each order and it is a greater impact for us if the items are returned. If you are not pleased with your purchase or received items, we always do our best to help and find a solution.
STEPS OF RETURNING/EXCHANGING YOUR PURCHASE
In order for us to accept your return we need to make sure the items remain in the original state. To help you we have made a step-by-step guide to returning your suit.
- Please try on the garments over you underwear
- Place items with tag/hygienic sticker that are attached in original condition back into the bag. Please understand that we can not issue a refund or process your return if the tags/hygienic stickers have been removed.
- Fill out the return form you received with your purchase.
- Send you return package to
Waikiki The Label
2134 AM Hoofddorp
- Send us an email that you have returned your package with your order number at email@example.com
- Once we have received your suit it will take us 3 days to process. Once we have confirmed the suit is in its original condition, we will issue a refund or store credit and send you a confirmation mail.
Keep the following in mind:
We only accept swimsuits that are unwashed, unworn and undamaged (no deodorant, perfume, make-up stains, hygienic sticker has not been removed).
Sale items may not be returned, exchanged or redeemed for store credit at any time.
Items returned to us in a non-sellable condition, will not be exchanged or will not receive a refund.
Shipping return costs are not provided by Waikiki The Label.